Chief Retail Officer

The Company is seeking a Chief Retail Officer to lead its branches, contact center, digital channels, and deposit product portfolio. The role is accountable for delivering a consistent, member-focused experience while driving service quality, retail growth, and relationship development. Responsibilities include managing deposit products and retail systems, improving processes and controls, and partnering with technology, lending, marketing, and other teams to implement changes. The Chief Retail Officer will also oversee budgets, staffing, vendor relationships, compliance coordination, and the development of retail leaders, while contributing to strategic planning. Candidates should have a bachelor’s degree in a relevant business field or an equivalent combination of education and experience; a related master’s degree is preferred. At least 10 years of progressively responsible financial services experience, including senior leadership in retail banking, member service, or related functions, is required. Applicants should demonstrate success leading service and production across branches, contact centers, and digital channels, along with experience managing deposit products and retail systems. Working knowledge of deposit operations, regulatory requirements, controls, and financial performance measures is expected; credit union experience is desirable. Strong strategic leadership, communication, collaboration, data-driven problem-solving, and change-management skills are also important.