Vice President, Strategic Account Management

The Company is seeking a Vice President of Strategic Account Management to grow and strengthen high-value provider partnerships. The role leads account strategies that drive revenue, move-in conversion, provider performance, and network retention, while improving the quality of community information and the value partners receive. The VP will build executive relationships, lead business reviews, establish performance scorecards, and use provider feedback to guide improvements across the organization. They will also coach and develop an account management team, set clear performance expectations, and collaborate across functions to improve partner and family outcomes. Candidates must hold a bachelor’s degree and have at least 10 years of progressive sales or strategic account management experience, including at least five years leading and developing teams. Required qualifications include success managing complex executive relationships, delivering measurable growth and retention, using data and scorecards to guide performance, and improving customer satisfaction or loyalty measures such as NPS. Strong commercial judgment, analytical ability, communication, negotiation, and cross-functional leadership are essential, along with experience implementing scalable processes and proficiency with office, collaboration, and CRM tools. Senior living industry experience, enterprise account leadership, and familiarity with referral-based business models and senior living performance metrics are preferred.