Head of Operations

The Company is seeking a Head of Operations to play a pivotal role in optimizing and scaling the operational backbone of its business. This high-impact position is focused on end-to-end warehouse, fulfillment, and distribution operations across multiple sites. The successful candidate will be responsible for driving down labor costs per prescription, redesigning and implementing improved process flows, and leading facility expansion initiatives. A key aspect of the role is to optimize shipping, packaging, and logistics strategies to enhance efficiency and reduce costs. The Head of Operations will also be tasked with building and managing large operational teams, establishing KPIs, and partnering with cross-functional leadership on supply chain, procurement, and growth planning. Applicants for the Head of Operations role at the company should have a background in high-scale logistics and distribution environments, with a proven track record in managing large, complex warehouse or fulfillment operations. Deep expertise in labor optimization, facility scaling, and process improvement is essential, as is a strong operator mindset and experience in high-growth or resource-constrained environments. The role requires a hands-on influencer who is willing to be on the floor, in the details, and directly driving change. The ideal candidate will have a background heavily rooted in logistics, distribution, and physical operations, and a demonstrated ability to drive measurable cost and efficiency improvements.