Chief Operating Officer (COO)

The Company is in search of a General Manager/Chief Operating Officer (GM/COO) to lead its operations with a focus on providing an exceptional member experience. The successful candidate will be responsible for the overall management of the club, including leadership and strategy, operational oversight, financial management, human resources, and team development. This role demands a visionary leader with a hands-on approach, strong team-building skills, and a commitment to service excellence. The GM/COO will work closely with the Board to set and achieve strategic goals, ensure the club's financial health, and maintain a premier, predictable member experience. Candidates for the GM/COO position at the company should have a minimum of 5 years' of progressive leadership experience in a private member-focused club environment or a related field. A degree in hospitality management or business is highly desirable, and a Certified Club Manager (CCM) designation is preferred. The role requires a leader with a proven track record in team development, financial performance, and a strong understanding of the operational aspects of a private club. The ideal candidate will be adept at fostering a culture of service excellence, continuous improvement, and will have the ability to engage with members and staff in a genuine and authentic manner.