Head of Membership, Private Members Club

The Company is seeking a Head of Membership for a prestigious luxury private members club in Shanghai. This senior leadership role is pivotal in developing and executing strategies to grow, engage, and retain the membership base, with a strong focus on providing an exceptional experience for a sophisticated community of high-net-worth individuals and industry leaders. The successful candidate will be responsible for the full member journey, from acquisition to renewal, and must be adept at building strong, trusted relationships with members, understanding their evolving needs, and using feedback to enhance the overall experience. A key aspect of the role is to lead a high-performing membership team, collaborate with other departments to ensure a seamless member experience, and champion luxury service standards. Candidates for the Head of Membership position should have a proven track record in membership sales, retention, and engagement, and be commercially astute with excellent relationship-building and networking skills. A deep understanding of luxury consumers and high-net-worth clientele is essential, as is the ability to create and deliver a compelling calendar of bespoke events and experiences. The ideal candidate will be an inspirational leader, with a hands-on approach, strong attention to detail, and a polished, professional demeanor. Experience in private members clubs, luxury hospitality, premium lifestyle, or luxury brands in Asia is required, and the role demands a creative individual who is confident in developing engagement initiatives and is comfortable operating in a sophisticated, member-facing environment.