Vice President, Product Payments Experience & Customer Loyalty

The Company is in search of a Vice President, Product Payments Experience & Customer Loyalty to spearhead the definition and leadership of the end-to-end payer experience on a global scale. This executive will be responsible for every customer-facing payment interaction, from the initial checkout to the final confirmation, with a strong focus on building a long-term payer loyalty strategy. The role demands an experienced product executive with a deep understanding of payments, a proven track record in enhancing payment conversion and customer satisfaction, and a passion for creating elegant, scalable, and AI-enabled payment experiences. The successful candidate will also be tasked with driving product modernization, leading localization strategies in complex global markets, and championing the voice of the customer to influence strategic decisions across various teams. Applicants for this role at the company should have a minimum of 15 years' of product management experience, including at least 5 years' in a VP-level leadership position. Extensive experience in global consumer payment products or fintech platforms, a strong background in product strategy, and a deep understanding of UX, product design, and customer-centric development are essential. The role requires a leader with an analytical mindset, the ability to influence senior stakeholders, and a passion for building high-performing teams. Experience with AI-powered product development, global payment platforms, and a strong knowledge of regulated payment markets, particularly in regions like India and China, is highly valued. The company is an equal-opportunity employer and is dedicated to fostering a diverse and inclusive work environment.