Deputy Head of Back Office and Cash Collection

The Company is seeking a Deputy Head of Back Office and Cash Collection to oversee the management of cash activities and support the credit recovery process in line with SLAs. The successful candidate will be responsible for executing first-level controls, ensuring process compliance, and managing the department's human and economic resources with operational autonomy. This role also involves promoting continuous process improvement, collaborating with internal and external contacts to monitor operational activities, and coordinating data exchange for technological integrations. The Deputy Head will be expected to have a strong technical background in banking, regulatory knowledge in credit recovery and related procedures, and advanced IT skills, with a focus on CRM and AS/400 systems in the financial sector. Applicants for the Deputy Head of Back Office and Cash Collection position at the company should possess a background in technical banking, particularly in payment methods and credit management, as well as a solid understanding of regulatory requirements in credit recovery, salary-backed loans, and AML. The role requires a candidate with a good command of Italian and English, advanced IT skills, and experience with CRM and AS/400 systems in the financial sector. The ideal candidate will be adept at identifying and mitigating operational and administrative risks, promoting the automation of processes, and ensuring the department's compliance with laws, regulations, and internal policies. Additionally, the role demands a professional who operates with high standards of integrity, independence, and objectivity, and who is committed to the development and growth of their team in an inclusive work environment.