Associate Vice President of Client Implementation

The Company is seeking an Associate Vice President of Client Implementation to shape and execute the strategy for implementation services. The role oversees end-to-end client onboarding, multiple concurrent projects, quality standards, timelines, and client satisfaction, while also stepping in to manage complex implementations and escalations. Responsibilities include guiding and developing the implementation team, forecasting incoming work and allocating resources, and collaborating with sales and other internal partners. The AVP will report on project status, risks, and resource needs to senior leadership, translate strategic priorities into operational plans, and support process improvements and organizational changes. Candidates should have a bachelor’s degree or equivalent relevant experience, along with at least four years of management or supervisory experience. Strong knowledge of HR outsourcing, compliance, payroll, tax regulations, wage and hour laws, and multi-state requirements is important, as are leadership, coaching, analytical, communication, and project management skills. Experience with HRIS and CRM systems, proficiency with CRM tools and basic data analysis, and familiarity with office productivity software are required or preferred. Experience with comparable implementation platforms and a relevant professional certification are also preferred.