Vice President, Intelligent Servicing Product Greater New York City, NY Area + 3 more

The Company is seeking a VP, Intelligent Servicing Product to play a pivotal role in defining the future of frontline agent and AI system interactions within servicing and contact center experiences. This high-impact position is focused on shaping next-generation intelligent servicing capabilities that enhance customer and agent outcomes. The successful candidate will be responsible for owning the product strategy and roadmap for agentic servicing experiences, with a strong emphasis on reducing friction, improving frontline productivity, and delivering measurable impact. Essential responsibilities include defining and maintaining a multi-quarter vision for AI and intelligent orchestration, leading product delivery, and ensuring that solutions meet the company's standards for privacy, security, and compliance. Applicants for the VP, Intelligent Servicing Product role at the company should have a Bachelor's degree and at least 8 years' of relevant experience, or 12 years' of equivalent experience. The ideal candidate will have a background in product management, platform strategy, or servicing technology, with a proven track record of leading cross-functional initiatives and driving AI, automation, or workflow-oriented product strategy in an enterprise environment. Strong analytical skills, the ability to translate business goals into product requirements, and experience with Agile delivery are essential. The role requires a leader with deep experience in agentic AI, intelligent orchestration, or workflow automation, and a strong ability to partner with engineering, architecture, and data science teams. The candidate should be resourceful, entrepreneurial, and comfortable operating in ambiguity, with a focus on action, learning through experimentation, and the ability to execute in a highly matrixed organization.

Hiring Company

Synchrony