Vice President, Service Greater Baltimore, MD Area

The Company is seeking a Vice President, Service Americas to define and execute the strategic vision for the Americas Service business. This executive leadership role is pivotal in leading all service operations, including field service, technical support, customer success, and service commercial growth. The successful candidate will be accountable for operational excellence, customer satisfaction, and sustainable business growth, and will be responsible for developing and implementing goals, policies, and procedures to ensure the safe and compliant execution of contractual service delivery. The role also involves fostering customer relationships, managing service training resources, and integrating systems technology to enhance service delivery. Candidates for the Vice President, Service Americas position at the company should have a Bachelor's degree in business or a relevant discipline, with a minimum of 10 years' experience in field service management and business, and at least 5 years leading large field service organizations. Executive leadership experience in organizations exceeding 200 employees is essential. The ideal candidate will have a background in aerospace, defense, security technology, or industrial equipment, and experience in both government and commercial contracting. The role requires a strategic thinker with a proven track record in large-scale organizational transformation, the ability to drive digital transformation and automation initiatives, and a strong focus on Lean/Six Sigma principles to improve productivity. The Vice President will also be expected to lead day-to-day service operations, engage in cross-functional partnerships, and serve as an executive sponsor for strategic customer relationships.

Hiring Company

Smiths Detection