Associate Vice President, Command Center Operations Engineer Greater Bengaluru, India Area

The Company is seeking an AVP - IT Command Centre to provide strategic leadership in driving major incident resolution, operational resilience, and enterprise stability. The successful candidate will be responsible for managing critical IT disruptions, ensuring rapid service restoration, and minimizing client impact. This role requires a comprehensive technical acumen across various IT domains, adaptive leadership, executive communication, strategic insight, global collaboration, analytical excellence, and composure under pressure. The AVP will also be involved in 24/7 technical bridge operations, enforcing governance for high-impact events, and conducting proactive health checks to maintain operational readiness. Key responsibilities for the AVP - IT Command Centre include major incident management, leading non-major incident resolution, daily operational health checks, event and hypercare management, and weekend change governance. The ideal candidate will have a broad understanding of infrastructure and application domains, be adept at coordinating and influencing multidisciplinary teams, and have a proven track record of leading during high-stakes incidents. While not mandatory, experience with ITIL is considered a good-to-have skill. The role demands a professional who can distill and articulate key findings, risks, and recommendations for decision-making at all organizational levels and who is committed to upholding the highest standards of operational resilience and service integrity.

Hiring Company

State Street