Head of Operations

The Company is seeking a Head of Operations to lead the operational delivery and quality assurance for a range of educational and training services. This pivotal role is at the forefront of the organization's growth strategy, with a focus on building the systems, processes, teams, and culture necessary for future success. The successful candidate will be responsible for leading operational and quality assurance teams, driving the operational excellence strategy, and ensuring compliance with regulatory requirements. Additionally, the Head of Operations will be instrumental in improving customer experience, developing strong relationships with stakeholders, and leading operational planning for new products and technologies. Applicants for the Head of Operations position at the company should be experienced operational leaders with a background in an awarding organization. The role requires a candidate with a strong track record in operational delivery, quality assurance, and leading high-performing teams. A deep understanding of regulatory frameworks, particularly Ofqual, and experience in process improvement, systems optimization, and organizational change are essential. The ideal candidate will be a strategic thinker with a hands-on approach, capable of using technology to enhance operational effectiveness, and will possess excellent stakeholder management and relationship-building skills. Most importantly, the Head of Operations should be a genuine leader, ready to embrace the challenge of shaping a growing organization and supporting colleagues through transformation.