Chief Administrative Officer (CAO)

The Company is seeking an executive leader to oversee program operations and service delivery across its services. The role focuses on ensuring high-quality, person-centered support, establishing consistent operational standards, and improving service outcomes, accountability, and quality. Responsibilities include overseeing program leaders, budgets and resource use, staffing coordination, emergency preparedness, performance measures, and continuous improvement. The executive will also ensure regulatory compliance and audit readiness, manage service-related risks, support program development, and collaborate with organizational leadership, families, regulators, and community partners. Candidates should have 7–10 years of operational experience in human services, developmental disability services, healthcare, or a similar nonprofit setting, including at least five years leading teams. Familiarity with Massachusetts regulations and experience supporting people with intellectual or developmental disabilities and autism are required, along with a record of managing an organization with a budget of at least $5 million. A bachelor’s degree is required; an MBA, MPA, or related advanced degree is preferred. Strong written, verbal, and presentation skills, as well as the ability to mediate disputes, negotiate, and communicate effectively across diverse audiences, are essential.