Senior Vice President, Alpha Client Operations & Service Delivery Greater Boston, MA Area

The Company is seeking an SVP for Alpha Client Operations and Service Delivery in the Americas. The successful candidate will be responsible for providing executive leadership in the delivery, governance, operational performance, and client experience of Alpha clients across North America and Latin America. This role is pivotal in owning the regional service model and ensuring consistent execution of Alpha services, operational performance, client satisfaction, operational resiliency, risk management, and strategic growth. The SVP will lead a high-performing, client-focused culture, and will be the primary executive escalation point for regional service and operational matters. They will also be accountable for maintaining strong governance, control, and operational resiliency disciplines, as well as for anticipating client needs and proactively addressing emerging service and operational challenges. Applicants must have a minimum of 15 years' leadership experience in investment operations, client service, asset servicing, middle office, fund services, or related client-facing operational leadership roles. A proven track record in leading large client operations and service delivery organizations supporting institutional investment clients is essential. The role requires a strong understanding of institutional investment operations, front-to-back investment operating models, and service capabilities, as well as experience in managing complex strategic client relationships and executive governance forums. The ideal candidate will have a strong commercial acumen, financial management, workforce planning, and operational management experience, and a demonstrated ability to lead large, complex matrix organizations across operating centers and geographic locations. Strong communication, executive presence, and presentation skills are also a must.

Hiring Company

State Street