The Company is seeking a Vice President, Enterprise Data & Performance to join their Executive Leadership Team. The successful candidate will be responsible for shaping the organization's understanding of demand, capacity planning, and performance measurement, with a focus on using data to make informed decisions that benefit the community. This role involves providing executive oversight of the contact center, leading the enterprise approach to data and analytics, and developing a community information exchange that serves as a trusted source of insight. The ideal candidate will be strategic, analytical, and collaborative, with a proven track record of using data to improve organizational performance and a strong understanding of data governance, privacy, and responsible data use. Applicants for the Vice President, Enterprise Data & Performance position at the company should have a bachelor's degree in a relevant field, with a master's degree being an asset, and at least 15 years of progressive leadership experience. Experience in complex service environments, such as human services, healthcare, or government, is highly valued. The role requires a leader with a strong background in workforce management, forecasting, and service-level performance, as well as experience in business intelligence, CRM systems, and integrated technology environments. The candidate must be adept at leading organizational change, process improvement, and digital transformation, and have the ability to influence across organizational boundaries. Cultural competency and the ability to work effectively with diverse backgrounds are essential.

Hiring Company

Distress Centre Calgary