Chief Operating Officer (COO) Greater Chattanooga, TN Area

The Company is seeking a Chief Operating Officer to play a pivotal role in the organization's growth and operational excellence. The successful candidate will be responsible for leading department heads across various functions, including guest experience, sales, marketing, technology delivery, finance operations, and people operations. This hands-on role demands a leader who can translate ambitious priorities into consistent delivery, build repeatable systems, and strengthen department leadership to improve revenue, profitability, and guest outcomes. The COO will work closely with the Founder and CEO to turn company strategy into tangible results, ensuring that the guest experience remains at the forefront of the business. Applicants must have a minimum of 7 years' experience in operations, with a proven track record of leading at least 3 business functions and directly managing a team of at least 5 department heads. Experience in a founder-led company, particularly in transferring day-to-day operating decisions to the leadership team, is essential. The ideal candidate will have a background in luxury hospitality, resorts, boutique hotels, or premium experiential brands, and be adept at implementing a repeatable operating system. Hands-on experience with AI tools and a proactive approach to using technology to enhance operational efficiency are also required. The role demands a strategic thinker who can identify and address business constraints, set clear priorities, and ensure that growth is achieved without compromising the guest experience.

Hiring Company

BOLT FARM TREEHOUSE