Vice President, Benefits Workplace Solutions, Client Delivery Greater Columbia, SC Area

The Company is seeking a Vice President to lead client delivery strategy and execution across the full client lifecycle, from prospective client engagement and onboarding through ongoing servicing. The role oversees fulfillment, billing, premium processing, and re-servicing, while establishing service standards, performance measures, and controls to ensure consistent, compliant delivery. The VP will champion customer experience, engage with clients, brokers, and field partners, and address complex or escalated service issues. Responsibilities also include aligning cross-functional teams, improving processes and digital capabilities, managing external service partners, and developing a high-performing team. Candidates should bring executive leadership experience in client delivery, service, or a related function within employee benefits, insurance, or a similarly complex environment. They should have a strong record of customer-facing engagement, service improvement, strategic execution, and collaboration across business functions, along with excellent analytical, communication, and relationship-management skills. A bachelor’s degree is required; an advanced degree is preferred. Applicants should have at least 10 years of progressive leadership experience and five years leading client onboarding, servicing, or benefit administration, including work in a matrixed organization.

Hiring Company

Chubb