The Company is seeking an Infrastructure Senior Technology Analyst to join their global enterprise production support team. The successful candidate will be part of the advanced support team, providing critical support to the mainframe service and leading the resolution of operational challenges. This role requires a specialist with a passion for technology, a commitment to excellence, and the ability to keep the big picture in mind while focusing on the company's goals. Responsibilities include driving advanced infrastructure problem management, leading improvement projects, and integrating new skills into the operational structure. The role also involves direct engagement in operations, including immediate notifications for critical issues, and acting as the service owner. Applicants for this senior-level position should have 5-8 years' of experience in infrastructure technologies delivery, with a proven track record of operational process change and improvement. A clear personal work ethic, good time management skills, and the ability to operate within tightly controlled operational procedures are essential. The ideal candidate will have at least 3 years' of experience across IBM Z platform architecture, the ability to communicate technical concepts to a non-technical audience, and a background in a financial services or large, complex, global environment. The role demands effective communication, analytic, and diagnostic skills, as well as the ability to work with both virtual and in-person teams under pressure. A Bachelor's degree or equivalent experience is required.

Hiring Company

Citi