Interim Head of National Services

The Company is seeking a Head of National Services to provide strategic and operational leadership across disaster response, first aid and training, community health and wellbeing, mental health, youth programmes, and volunteer membership services. The role includes implementing the strategic plan, strengthening volunteer-led delivery, and overseeing programme quality, safeguarding, compliance, budgets, and accountability. The successful candidate will lead the transformation of the membership programme and related systems, build effective relationships with volunteers and stakeholders, and represent the organization with public authorities, partners, and donors. As a senior management team member, they will also support organization-wide collaboration and strategic decision-making. Candidates should have at least seven years of management experience in volunteer management, community development, or a membership organization, along with experience in the voluntary sector and working with government departments. Essential qualifications include a record of leading teams of staff and volunteers, uniting diverse stakeholders, growing membership or programme impact, and operating in complex environments with strong governance and compliance. Excellent communication, sound judgment, political awareness, discretion, and adaptability to change are required. Experience in grant development, organizational transformation, policy and advocacy, or safeguarding is desirable; a relevant undergraduate degree or equivalent is also preferred.