Executive Director of Client Delivery Greater Durham, NC Area

The Company is seeking an Executive Director of Client Delivery to lead complex software implementations, integrations, deployments, upgrades, and production-readiness activities. This hands-on role involves assessing technical feasibility and risk, explaining implementation plans and trade-offs to clients, resolving concerns and escalations, and coordinating cross-functional teams to meet delivery commitments. The successful candidate will guide planning, readiness reviews, issue resolution, and release coordination, while using delivery metrics and client feedback to improve quality and predictability. They will serve as a trusted bridge between customers, leadership, and technical teams, keeping execution focused on client outcomes. Candidates should have practical technical fluency across software architecture, application design, integrations, deployment pipelines, databases, infrastructure, security, observability, and production support. They should bring proven experience in customer-facing technical leadership and coordinating teams across engineering, quality assurance, product, architecture, operations, and related functions. Strong communication skills and a solid understanding of implementation delivery, DevOps, release coordination, operational support, and continuous improvement are required. Experience with complex enterprise implementations, cloud or platform modernization, and regulated or high-availability environments is preferred.

Hiring Company

TOSHIBA Global Commerce Solutions, Inc