The Company is in search of a Head of Customer Service to join their team. The successful candidate will be responsible for leading the customer service function, including order processing, with a focus on professional and disciplinary leadership, and full budget responsibility. This role involves developing the customer service team, setting and aligning service goals with company objectives, and creating structures to support growth. The Head of Customer Service will also be tasked with ensuring the efficiency and scalability of processes, increasing customer satisfaction and loyalty, and managing the implementation of modern service solutions such as automation projects and self-service systems. Applicants for the Head of Customer Service position at the company should have a degree in business administration or a related field, with a strong background in customer service, particularly in retail, e-commerce, or the consumer sector. The role requires sound leadership experience, a good understanding of digitalization and automation, and practical experience with ERP, CRM, or ticketing systems. The ideal candidate will have an appreciative leadership style, clear communication skills, and entrepreneurial thinking. Proficiency in German at C1 level and English at least B2 level is essential, with French language skills being an advantage. The Head of Customer Service will also be expected to work closely with various internal departments and external service providers, manage budget planning, and analyze KPIs and customer feedback to report to management.