Head of Debt Recovery & Enforcement

The Company is seeking a Head of Debt Recovery and Enforcement to play a pivotal role in enhancing its financial resilience. The successful candidate will be tasked with the strategic management of debt recovery and enforcement services across various income streams, including council tax, business rates, housing benefit overpayments, adult social care contributions, and sundry debts. This leadership position involves overseeing a large team, providing direction to ensure that policies and processes align with the company's priorities, and maintaining a customer-focused approach that delivers positive outcomes for the community. The role also requires close collaboration with internal and external stakeholders, driving high performance, and ensuring legal compliance in all recovery practices. Applicants for the Head of Debt Recovery and Enforcement role at the company should have a strong background in debt recovery and collection services, particularly within a local authority or similar environment. The ideal candidate will have a proven track record of leading large operational teams, managing outsourced contracts, and delivering sustained performance improvements. Strong leadership, management, communication, and stakeholder skills are essential. The role demands a leader who can balance the company's financial objectives with the needs of the community, and who is committed to fair and consistent recovery practices. Experience in performance management techniques and a focus on service improvement initiatives are also key requirements for this position.