Head of Supporter Experience, Individual Giving & Fundraising

The Company is seeking a Head of Supporter Experience to lead individual giving and fundraising engagement. The role is responsible for developing an excellent end-to-end supporter experience, building lasting relationships with donors and community fundraisers, and leading supporter stewardship, engagement, and retention. The successful candidate will use CRM systems, data, and technology to improve supporter journeys, oversee community fundraising income and planning, and support the development of the supporter care function. They will also identify process improvements and create more personalized ways to engage supporters. Candidates should have experience in supporter engagement, individual giving, community fundraising, relationship management, or customer experience, with a track record of improving engagement and retention. Strong relationship-building and communication skills, experience managing income streams and budgets, and confidence using CRM systems and data to drive improvements are required. The role also calls for experience supporting or leading others, along with a proactive, organized, and strategic approach. Charity-sector experience is beneficial, and relevant transferable experience is welcome.