The Company is seeking an Implementation Manager to join their enterprise merchant services onboarding team. The successful candidate will be responsible for leading end-to-end client implementations, from kickoff to launch, for strategic merchants. This role requires a minimum of 5 years' experience in leading complex client implementations, onboarding, or integration projects, with a focus on payments, fintech, or commerce platforms. The Implementation Manager will be tasked with aligning scope, timelines, and success criteria, as well as coordinating cross-functional teams to ensure a smooth onboarding process. Strong communication skills, the ability to manage multiple workstreams, and a proven track record of structured problem-solving are essential. Applicants for the Implementation Manager position at the company should have a working knowledge of payment processing and merchant services concepts, experience in project management practices, and the ability to communicate effectively with stakeholders at all levels. The role also involves identifying and mitigating risks, driving timely resolutions, and contributing to the continuous improvement of the implementation process. Preferred qualifications include familiarity with API documentation, version control, and process improvement methods. The ideal candidate will have a proactive approach to identifying opportunities for AI and automation integration to enhance operational efficiency and client experience.

Hiring Company

JPMorgan Chase & Co.