The Company is seeking a senior IT service delivery and digital workplace leader with a proven track record of over 15 years in managing large-scale technology operations. The successful candidate will be responsible for global IT service delivery and operations management, digital workplace and end-user services, service desk transformation, and ITSM governance. Key capabilities include endpoint compliance, patch management, and audit readiness, as well as expertise in vendor management, SLA/KPI governance, and driving operational efficiency through automation, AI, chatbots, and self-service adoption. Applicants must have a Bachelor's degree or diploma in computer science, information technology, or a related discipline, or equivalent practical experience. The role requires a leader who is experienced in supporting enterprise users, improving service quality, and enhancing customer experience. The ideal candidate will have a strong background in large team management, stakeholder engagement, and a deep understanding of the latest technologies and trends in the IT service delivery and digital workplace space. The focus is on a candidate who can demonstrate a history of driving operational excellence and is adept at leading global teams in a dynamic and fast-paced environment.

Hiring Company

EXL