Head of IT Service & Support

The Company is in search of a Head of IT Service and Support to spearhead the transformation and modernization of its IT support function. This pivotal role is not about maintaining the status quo but rather about leading a significant evolution towards a more proactive, customer-focused, and high-performing service model. The successful candidate will be responsible for shaping and leading the IT support team, enhancing service management processes, and driving initiatives to improve efficiency and user satisfaction. Building strong relationships with stakeholders across multiple business locations and creating a culture of accountability, service excellence, and continuous improvement are also key aspects of the position. Applicants for the Head of IT Service and Support role at the company should have a proven track record in leading IT support or service management teams, with a strong understanding of ITIL and best practices. Experience in complex, multi-site environments and excellent stakeholder management skills are essential. The role requires a hands-on leader with a genuine passion for developing people and the energy and resilience to drive positive change. The ideal candidate will be someone who is not only technically adept but also deeply committed to delivering exceptional service and creating a technology function that is trusted and valued by its users.