Head of Newsroom Support

The Company is seeking a Head of Newsroom Support to take on a pivotal role in the organization. The successful candidate will be responsible for leading and coordinating a support team that is integral to the daily operations of the business. This role demands a professional with a strong background in journalism, a deep understanding of digital publishing tools, and a keen interest in technology. The Head of Newsroom Support will be tasked with combining editorial insight and technological curiosity to prioritize and solve problems, ensuring that the team works effectively to meet the needs of a diverse, international customer base. Key responsibilities for the Head of Newsroom Support include operationally contributing to the support function, building and improving workflows between AI and human support, and developing a scalable support model that can operate across multiple time zones. The ideal candidate will be a superuser, system administrator, or digital editor with a proven ability to explain complex issues simply, prioritize effectively, and foster a culture of collaboration and efficiency within the team. Fluency in Norwegian and English is essential, with proficiency in another European language being an advantage. The role is well-suited to individuals who thrive in a fast-paced environment, are adept at creating structure, and are passionate about continuously improving work processes and customer interactions.