The Company is seeking a Technology Operations leader with a focus on Site Operations, Client Service Delivery, and Customer Relationship Management. The successful candidate will be responsible for the day-to-day management of site operations, ensuring the availability of technology for business, and maintaining client service delivery in line with agreed service levels. This role requires end-to-end ownership of technology availability, including service desk, site-specific systems, network, and voice environment. The leader will also be involved in client portfolio management, driving service improvement initiatives, and participating in service delivery reviews. Applicants for this role at The Company should have a good understanding of networking, systems, voice, and business applications. An industry-recognized certification like ITIL/ITSM is an advantage. The role demands the ability to interface and communicate at all levels within the organization and with client teams, as well as a strong customer service orientation. Essential qualifications include a working knowledge of MS Office, MS Project, and Visio, and the ability to engage in global customer interactions. The ideal candidate will possess excellent problem-solving skills, be adept at driving productivity improvements, and have a strong focus on compliance and information security.

Hiring Company

EXL