Associate Vice President, Senior Experience Owner Greater Phoenix, AZ Area + 6 more

The Company is seeking an AVP, Sr. Experience Owner to lead the strategy and delivery of large and complex member experiences and business deliverables. The successful candidate will be accountable for creating a strategic focus on world-class member and employee experience, exceptional service, and relationship building. This role requires collaboration across various business lines and with third parties to ensure that the experiences delivered are in line with the company's strategic intent. The AVP, Sr. Experience Owner will also be responsible for identifying and aligning functional teams, developing and driving execution through Agile methods, and incorporating industry trends and member insights into the company's value proposition. Applicants for this role at the company should have a Bachelor's degree or equivalent experience, with a minimum of 10 years in a related field and 6 years in team management. The role demands a proven track record in leading change, driving innovation, and a deep understanding of customer experience management. Experience in product analytics, digital and technology strategy, and delivery as it relates to experience design concepts is essential. The ideal candidate will be a strategic thinker, with the ability to lead change effectively and deliver business outcomes, and will have a background in a highly regulated environment. Experience in the military or with military spouses is a plus, reflecting the company's commitment to serving the military community.

Hiring Company

USAA