Senior Vice President, Customer Operations

The Company is seeking a Senior Vice President of Customer Operations to join its executive leadership team and lead the technical aspects of customer relationships from onboarding through long-term partnership. The role shapes company strategy and promotes a connected customer experience across technical and commercial teams. Responsibilities include strengthening technical account management, setting direction for onboarding and customer support, and developing leaders and teams as the organization expands into new regions. Candidates should bring senior leadership experience in customer operations, technical support, delivery, or customer success, ideally within B2B SaaS. They should have experience scaling teams through change across regions and time zones, partnering with commercial teams to grow customer relationships and revenue, and setting measurable goals. Familiarity with SaaS customer models and growth measures such as net revenue retention is important; partner or OEM experience is an advantage. A degree in business or a technical field, or equivalent career experience, is required; an MBA is welcome but not essential.