The Company is in search of an AVP for Customer Success in Enterprise and Strategic Accounts. The successful candidate will be responsible for the strategy, performance, and operating model of customer success for the company's largest and most complex customers in North America. This leadership role demands a strategic and hands-on approach, with a focus on driving measurable customer outcomes, product adoption, retention, and expansion. The AVP will be expected to build and lead a high-performing customer success organization, establish a data-driven success model, and foster trusted relationships with senior customer stakeholders. Collaboration with various internal teams, including Sales, Product, Support, Professional Services, Operations, Finance, and Marketing, is essential to ensure a seamless and effective customer experience. Applicants should have a minimum of 12 years' experience in customer success, account management, professional services, or a related customer-facing function, with at least 5 years in a leadership role. The ideal candidate will have a proven track record in driving business outcomes such as revenue retention, renewals, and customer lifetime value, particularly in a complex B2B technology, SaaS, or hardware-enabled software environment. Strong executive presence, analytical skills, and the ability to influence cross-functionally are key requirements. The role also calls for a leader with a practical, customer-first approach, excellent communication skills, and the ability to balance strategic thinking with hands-on execution. Experience in high-growth, customer-centric technology companies and a background in supporting customers with physical-world workflows are preferred.

Hiring Company

Motive