Associate Vice President, SFSO Custody, Client Service Management, Institutional Banking Group Operations, Group Chief Operating Officer (COO) Greater Singapore Area

The Company is seeking an Associate Vice President for SFSO Custody in Client Service Management. The successful candidate will be the primary point of contact for assigned Securities Services clients, ensuring the delivery of high service levels and a consistent overall customer experience. This role is pivotal in maintaining 100% compliance with client service level agreements and standards, and the ideal candidate will have a strong background in business operations, sales, or a management environment within corporate account services. Key responsibilities include working closely with the operations team to meet service level standards, understanding client requirements, and proactively managing client relationships. The role also involves monitoring regional and global markets for developments, preparing client communications, and initiating issue escalations when necessary. The candidate should have a Bachelor's degree, with a preference for those with direct experience in a related field, and must demonstrate the ability to provide outstanding client service at a senior level. Excellent communication, interpersonal, and presentation skills are essential, as is the ability to build strong client relationships and work independently with a proactive and self-motivated approach.

Hiring Company

DBS Bank