Vice President, Payments Client Onboarding Process Assurance Greater Singapore Area

The Company is seeking a Vice President for Payments Client Onboarding Process Assurance in the Asia Pacific region. This pivotal role is focused on leading process assurance and change at a large scale to ensure that the delivery of onboarding controls aligns with global standards. The successful candidate will be responsible for shaping and leading a portfolio of onboarding control and process improvements, working closely with various teams and partners to enhance client outcomes and remove friction in the onboarding process. Key responsibilities include diagnosing recurring issues, defining target-state processes, driving delivery with clear governance, and strengthening audit and regulatory readiness. The role demands a strong knowledge of payments products, operating flows, and systems, as well as a proven track record in process improvement and change delivery. Applicants for this role at the company should have a Bachelor's degree and a minimum of 10 years' experience in payments operations, client implementation, transaction banking operations, or a related financial services role. Deep knowledge of payments products, end-to-end operating flows, and supporting systems, particularly within the Asia-Pacific corporate banking landscape, is essential. The ideal candidate will have a strong controls mindset, experience in supporting audits and regulatory reviews, and excellent stakeholder management and communication skills. The ability to lead root-cause analysis, define requirements, and track delivery through implementation is also required. Preferred qualifications include a demonstrated ability to identify opportunities for AI and automation integration within operational workflows.

Hiring Company

JPMorgan Chase & Co.