Senior Vice President, Production Support Manager Greater Tampa, FL Area

The Company is seeking a Senior Vice President, Production Support Manager to lead and transform its regional custody technology support function into a proactive, resilient, and scalable organization. The role is accountable for the stability of production environments across a broad application portfolio and for strengthening platform performance across multiple markets. Responsibilities include setting capacity and service standards, establishing onboarding practices for new markets and business lines, and guiding development teams on application stability and supportability. The successful candidate will serve as a senior technology partner to business leadership, oversee service providers, and lead and develop a geographically distributed team. Candidates should have at least 10 years of experience in application production management or technology operations within financial services, including senior application support and direct people-management experience. Strong expertise in incident and problem management, ITIL-based frameworks, and support across varied technology environments—including cloud, data warehouse, distributed, and mainframe systems—is required. Applicants should demonstrate the ability to lead distributed teams, manage vendors and service delivery models, and communicate effectively with senior stakeholders and non-technical audiences. A bachelor’s or university degree is required; a master’s degree is preferred. Experience in custody, securities services, or capital markets, along with capacity planning, modern monitoring practices, or Spanish and/or Portuguese proficiency, is beneficial.

Hiring Company

Citi