Associate Vice President, Global People Services, Pathways Greater Toronto, Canada Area + 1 more

The Company is seeking an AVP, Global People Services - Pathways to lead the strategic and operational aspects of the colleague lifecycle, with a focus on global service delivery and experience. The successful candidate will be responsible for setting the global strategy and operating model for various colleague pathways, including onboarding, job changes, transfers, leaves, exits, and other complex events. This role demands a leader who can ensure the delivery of services that are accurate, consistent, compliant, and experience-led, while also balancing enterprise standards with local requirements. Key accountabilities include owning global pathway service delivery, leading high-volume and high-risk colleague transitions, and managing service risks and capacity constraints. The AVP will also be expected to lead the transformation of lifecycle operations, driving the adoption of digital tools, automation, and AI to improve service quality, speed, and operational efficiency. Candidates for this role at the company should have significant leadership experience in global HR operations, shared services, or HR transformation within a complex organization. The role requires a proven ability to set and execute strategy, design operating models, and lead transformation initiatives. Strong knowledge of colleague lifecycle events and their dependencies across data, payroll, benefits, technology, and compliance is essential. The ideal candidate will have a strong executive presence, the ability to influence stakeholders, and a track record of using technology and metrics to enhance service delivery. Leadership expectations include operating as an enterprise leader, championing simplification, automation, and continuous improvement, and building a culture of service excellence.

Hiring Company

Manulife