The Company is seeking a Vice President for its HR Support Center and Operations. This executive will be responsible for providing enterprise leadership to the global HR support contact center and workforce administration operations. The role demands a strategic leader who can establish and execute a multi-year global strategy, design an integrated operating model, and set the vision for a scalable, employee-centered service organization. The successful candidate will be accountable for the governance, service performance, talent, and transformation agenda, and must have a proven track record in leading high-volume, multi-channel service delivery. Key responsibilities include global service delivery, operational performance, technology and automation, and governance of risk and controls. The Vice President will also be tasked with leading a geographically distributed organization, creating a culture of care and accountability, and building strong partnerships across various enterprise functions. The ideal candidate will have a minimum of 15 years' experience in operations, with at least 8 years in senior leadership, and a strong background in HR operations, business operations, or a related discipline. Critical skills for this role include people leadership, enterprise operational leadership, technology and automation vision, customer-centered service mindset, and transformation leadership. The candidate should be adept at data-driven management, have executive influence, and a global perspective, with the ability to balance operational judgment in complex situations. A Bachelor's degree in a related field or equivalent experience is required.

Hiring Company

McKesson Canada