Vice President, Client Success

The Company is seeking a Vice-President, Client Success to join their team. The successful candidate will be responsible for building and leading the Client Success function, with a focus on the most strategic client relationships. This role requires a senior commercial and relationship leader who can develop and implement differentiated relationship strategies, ensure client health, and proactively manage client performance. The Vice-President will be accountable for client strategy, retention, and the coordinated growth of client relationships, with a strong emphasis on revenue outcomes. Key responsibilities include establishing a client success model, scaling the function, and creating strong partnerships across various enterprise functions. The ideal candidate will have a background in client or customer success, strategic account management, or a related field, and will be adept at operating in a matrix, influencing without direct authority, and resolving ambiguity. Candidates for the Vice-President, Client Success role at the company should have a proven track record in building or transforming a client-facing function, strong executive relationship skills, and a commercial acumen with a growth orientation. The role demands a leader with the ability to operate in a matrix, influence across different business units, and establish meaningful client health measures. Experience in a complex B2B environment, particularly in insurance, health, benefits, consulting, or software, is highly valued. The candidate should be adept at client lifecycle management, and performance management, and have a background in consultative relationship management. A Bachelor's degree in business administration or a related field is required, with an advanced degree or equivalent experience preferred. Bilingualism in English and French is also a plus. The company is committed to diversity, equity, and inclusion, and encourages candidates from all backgrounds to apply.