Head of Corporate & Merchant Client Services

The Company is seeking a Head of Corporate and Merchant Client Services to lead a dynamic team in providing high-quality, professional support to business customers. This senior leadership role is pivotal in driving service excellence, client retention, and growth, particularly in the context of complex B2B relationships. The successful candidate will be responsible for organizing, managing, and developing the department, ensuring that service and performance targets are met, and that client service is aligned with the company's commercial and strategic goals. Key responsibilities include leading the team, owning departmental KPIs, designing and maintaining service standards, and collaborating with cross-functional teams to enhance the overall client experience. Applicants for the Head of Corporate and Merchant Client Services position at the company should have a higher education degree, preferably in management, business administration, communications, or a related field. A minimum of 2-3 years' experience in client service or account management, with a focus on B2B financial services, is required. The role demands a leader with a proven track record in working with merchants, corporate clients, or institutional customers, and who is adept at handling complex client inquiries and escalations. Strong analytical, communication, organizational, and problem-solving skills are essential, as is the ability to lead a team in a fast-paced, evolving environment. Proficiency in English and fluency in Russian is a must, along with a clear results orientation and a genuine focus on client needs.