The Company is seeking a Senior Vice President to lead the digital platforms and customer experience agenda for its wealth division in the UAE. The successful candidate will be responsible for creating and implementing a strategic roadmap that ensures differentiated, seamless, and trusted experiences across the full client lifecycle. This role encompasses digital platform strategy and execution, customer experience management, complaints and root-cause management, governance, regulatory readiness, and AI-enabled transformation. A key focus is on driving digital adoption, simplification, and continuous enhancement of capabilities to deliver tangible client and business outcomes while maintaining strong governance and operational resilience. Candidates for this role should have a minimum of 12 years' experience in wealth management, banking, digital platforms, technology-enabled transformation, or customer experience, with a proven track record of senior leadership. The role requires a deep understanding of governance, risk, and regulatory expectations, particularly within the UAE or a comparable regulated financial-services market. The ideal candidate will have a strong customer orientation, the ability to translate insights into systemic improvements, and a demonstrated capacity to build and develop world-class teams. Experience in AI and emerging digital capabilities, as well as the ability to influence across various functions, are essential. The role also demands commercial judgment and the ability to balance client outcomes, growth, innovation, and risk management.

Hiring Company

Citi