Chief of Staff, Client Services & Implementation

The Company is seeking a Chief of Staff to serve as a strategic advisor and execution partner to the Managing Director of Client Services & Implementation. The role will translate organizational strategy into action by coordinating strategic initiatives, monitoring progress against priorities, identifying risks, and supporting transformation and operating-model improvements. Responsibilities include leading business planning and governance, developing performance dashboards and executive materials, facilitating leadership meetings, and aligning cross-functional partners. The Chief of Staff will also shape executive communications, strengthen collaboration across the organization, and identify opportunities to improve operations through process improvement, analytics, automation, and emerging technologies. Candidates should have at least seven years of experience in strategy, operations, transformation, consulting, program management, organizational effectiveness, or a related field, including experience supporting senior executives in a large, complex organization. A bachelor’s degree is preferred, with a master’s degree or MBA also preferred. The role calls for demonstrated success leading cross-functional initiatives and organizational change, along with strong business judgment, executive communication, presentation, and facilitation skills. Candidates should be able to influence stakeholders, manage competing priorities, develop strategic roadmaps and executive reporting, and navigate ambiguity with systems thinking and digital fluency.