Head of Customer Success, Laboratory Solutions Remote (anywhere in United States)

The Company is seeking a senior leader to direct customer success strategy and execution for its laboratory solutions business. The role focuses on helping customers achieve measurable value, while improving loyalty, satisfaction, retention, adoption, and long-term growth. Responsibilities include building and developing a high-performing team, managing strategic customer partnerships, and using customer feedback and analytics to guide improvements. The leader will coordinate with cross-functional teams, address customer risks, and establish metrics and scalable processes that strengthen customer outcomes. Candidates must have a bachelor’s degree; an advanced degree is preferred, along with at least eight years of leadership experience in customer success, customer experience, healthcare services, laboratory operations, commercial excellence, or a related field. Experience in diagnostics, healthcare technology, medical devices, or life sciences is required. Applicants should demonstrate success improving customer loyalty, retention, and growth, and be skilled at influencing executive stakeholders and making data-driven decisions. Strong business acumen, resilience, emotional intelligence, change leadership, and the ability to develop high-performing teams are also essential.

Hiring Company

Siemens Healthineers