Vice President, Client Success Remote (anywhere in United States)

The Company is seeking a Vice President of Client Success to lead its client-success functions and strengthen retention and growth across a managed services portfolio. The role owns the client journey from onboarding and adoption through value realization, renewals, and expansion, while building executive relationships and identifying client risks early. Responsibilities include developing a consistent client-success framework, health-scoring and renewal processes, and clear cross-functional handoffs. The leader will partner with sales, service delivery, security, professional services, and finance teams, translate technical service information into business outcomes, and use client feedback to guide improvements. They will also lead, coach, and develop client-facing teams and provide executive oversight of at-risk accounts. Candidates should have at least 10 years of experience in client success, account management, service delivery, or technology leadership, including five or more years leading managers or senior professionals. Demonstrated ownership of retention, renewals, expansion, executive relationships, and client-risk management in a recurring-revenue technology business is required. Applicants should bring experience building or improving client-success operating models, along with strong financial acumen, technical fluency in cloud and security services, and excellent executive communication skills. The role also requires cross-functional leadership, people development, and the ability to turn ambiguity into scalable processes and improvements.

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