Vice President of Operations Remote (anywhere in United States)

The Company is seeking a Vice President of Operations to build and lead a technology-enabled care practice, overseeing the full operation from member engagement and scheduling through care delivery and follow-up. The role is accountable for member and clinician experience, reliable service, and financial performance. The leader will redesign workflows using AI and software, improve distributed workforce planning and deployment, and partner with Product, Technology, and Clinical teams to ensure tools are adopted and care is delivered safely. Responsibilities also include establishing performance measures, developing the operations team, and staying close to frontline work to identify and resolve service issues. Candidates should have a track record of building and scaling complex, distributed operations that combine technology with real-world service delivery, and of improving workforce productivity, capacity, scheduling, routing, service quality, or costs. Experience applying AI and automation reliably in day-to-day operations, strong product judgment, and the ability to prototype workflows and collaborate with engineers are important. The role calls for exceptional analytical and systems thinking, sound judgment about how technology and human expertise should work together, and strong people leadership. Deep healthcare experience is not required; relevant backgrounds may include technology-enabled services, consumer services, logistics, hospitality, or home-based care.

Hiring Company

Clover Health