Head of Operations

The Company is seeking a Hotel Operations Manager for a luxury property in Somerset. This pivotal leadership role is responsible for the day-to-day operations across various departments, with a primary focus on delivering an exceptional and seamless guest experience. The successful candidate will lead, inspire, and develop high-performing teams, ensure the smooth running of daily operations, and maintain world-class service and attention to detail. Key responsibilities include driving operational excellence, team performance, and commercial results, as well as overseeing recruitment, training, and ongoing team development. The role also involves managing budgets, forecasting, and ensuring full compliance with safety, hygiene, and operational standards. The ideal candidate will have a proven track record in luxury or high-end hotel operations, a strong, hands-on leadership style, and excellent communication skills. They should be highly organized, commercially strong, and passionate about delivering personalized guest experiences. A commitment to excellence, resilience, and a solutions-focused approach are also essential. The role requires a leader who can act as a visible ambassador for the brand and who is adept at maintaining seamless collaboration across all operational teams.