Head of VIP Account Management

The Company is seeking a Head of VIP Department to join their team. This senior leadership role is pivotal in defining and owning the overall VIP strategy, with a focus on aligning client engagement, retention, and growth initiatives with the company's objectives. The successful candidate will be responsible for the performance and development of the VIP Account Management team, setting standards for high-touch client engagement, and ensuring the satisfaction of the company's most valuable clients. Key responsibilities include strategic leadership, team management, client and relationship management, performance analytics, and cross-functional collaboration. The ideal candidate will have a proven track record in a senior VIP, customer success, or retention leadership role, with a strong background in VIP account management within client-centric industries. Fluency in English and French is a plus, and the candidate should possess excellent communication, negotiation, and stakeholder-management skills. A strong analytical and business-oriented mindset, with the ability to use data to drive decisions, is essential. The role requires a leader who can handle sensitive situations with professionalism, discretion, and empathy, and who is adept at fostering a high-performance, client-centric culture. Experience in iGaming is a must, and desirable attributes include a background in sales retention, loyalty programs, or lifecycle marketing, as well as experience managing high-value client portfolios across multiple markets.