Head of Customer Success

The Company is seeking a Head of Customer Success to lead the delivery of tailored advisory services that support leading hospitality businesses in the UK on their journey to net zero, particularly in the area of food and drink. This high-impact leadership role involves taking full ownership of customer delivery, ensuring all engagements are executed to a high standard, on time, and within scope. The successful candidate will act as the senior escalation point for clients, lead on complex engagements, and build scalable delivery frameworks to support growth. Key responsibilities include driving operational efficiency, leading a team of analysts and consultants, and partnering with commercial and product teams to align customer needs with delivery outcomes. Candidates for the Head of Customer Success role at the company should have a proven track record in leading customer success or delivery within a consultancy or professional services environment, with a focus on managing complex client projects. Strong leadership and team development skills are essential, as is the ability to work with delivery and operations to drive process improvement. The ideal candidate will have a passion for sustainability and a good understanding of net zero frameworks and decarbonization challenges. The role requires excellent stakeholder management, communication skills, and a collaborative approach across product, sales, and leadership teams. This is an opportunity to join a mission-driven organization at a pivotal stage of growth and make a significant impact in the hospitality sector.