Head of Delivery Operations

The Company is seeking a Head of Delivery to oversee and enhance the delivery function across its business. The successful candidate will be responsible for developing and leading the delivery strategy, with a strong emphasis on driving sales growth, ensuring operational performance, and maintaining the quality of the delivery experience. This role involves close collaboration with senior leadership to manage the strategy across third-party platforms, site operations, and commercial performance. Key responsibilities include managing relationships with delivery partners, working with restaurant teams to improve various aspects of the delivery process, and monitoring performance metrics to identify and implement efficiency improvements. Applicants for the Head of Delivery role at the company should have a robust background in high-volume delivery operations, preferably within the hospitality or food-led sectors. The ideal candidate will be commercially minded, with a solid understanding of P&L management and cost control, and have experience in managing external partnerships with third-party delivery platforms. A hands-on, proactive approach is essential, as is the ability to build strong relationships across teams. The role requires a focus on continuous improvement and the capacity to work in a fast-paced, multi-site environment. The Head of Delivery will also be expected to support and coach operational teams to ensure that high standards are maintained across the delivery offering.