Head of Operations, Quick Service Restaurants

The Company is seeking a Head of Operations for its Quick Service Restaurants in Germany and Austria. The successful candidate will be the driving force behind day-to-day excellence, leading a team of Operations Managers and ensuring that KPIs are translated into actionable strategies across the restaurant network. This hands-on role requires a leader with a deep understanding of the QSR industry, including multi-unit operations, system gastronomy, and a passion for being in the stores to support and develop the team. The Head of Operations will be responsible for shaping the company's operational standards, training programs, and success metrics, and must be adept at problem-solving, with a can-do attitude and the ability to maintain a calm demeanor under pressure. Applicants for the Head of Operations position at the company's QSR division should have several years of experience in a similar multi-unit operations role, with a proven track record of leadership and the ability to manage large frontline teams. Strong analytical skills and the ability to work with KPIs are essential, as is a people-centric approach to leadership. The role demands a proactive individual who can partner with cross-functional teams to ensure the smooth execution of campaigns, product launches, and promotions. A true can-do attitude, a pragmatic and solutions-driven approach, and fluency in German and English are required, with additional language skills being a plus. The ideal candidate will be a strategic thinker, yet also enjoy being in the field, making a real difference to both the teams and the guests.