Head of Learning & Development

The Company is seeking a Head of Learning & Development to spearhead the creation and delivery of a world-class learning culture. This pivotal role involves both strategic and operational leadership, with a focus on designing innovative learning solutions that enhance employee performance, leadership capability, and organizational effectiveness. The successful candidate will be responsible for developing and implementing the group's learning and development strategy, creating leadership and management development programs, and overseeing various initiatives such as onboarding, service excellence, compliance, technical skills, and succession planning. Key to the role is the ability to partner with senior leaders to identify capability gaps, lead performance and talent development frameworks, and drive a culture of continuous learning and professional growth. Applicants for the Head of Learning & Development position at the company should have significant senior leadership experience in learning and development, particularly within the luxury hospitality or related service industry. The role requires a proven track record in leadership development, talent management, and organizational capability building, as well as strong stakeholder management skills and the ability to influence at an executive level. Experience in implementing modern learning technologies, blended learning solutions, and a passion for people development and service excellence are essential. The ideal candidate will be an inspirational leader with high emotional intelligence, a strategic thinker with strong commercial awareness, and possess the ability to manage external training providers, educational partnerships, and learning budgets effectively.