Head of Operations

The Company is seeking a Head of Operations to oversee a flagship London region comprising 14 high-performing sites. The successful candidate will be tasked with leading and developing a team of General Managers to ensure the delivery of exceptional operational and commercial results. This pivotal role involves driving sales, profitability, and guest experience while maintaining the highest standards of hospitality across the estate. Key responsibilities for the Head of Operations include coaching and inspiring the management team, using KPIs and financial data to identify opportunities for improvement, and ensuring compliance and operational excellence at all sites. The role also requires close collaboration with senior leadership on business strategy and operational initiatives, as well as championing company culture, people engagement, and succession planning. Applicants for the Head of Operations position at the company should have a strong track record in multi-site operations leadership, with experience in managing high-volume, premium hospitality businesses. The role demands excellent commercial and financial awareness, a people-first leadership style with a passion for talent development, and a keen attention to detail in operational knowledge. The ability to influence, motivate, and drive performance at all levels is essential. The company offers a competitive salary, performance bonus, and excellent benefits, along with the opportunity for career progression within a respected hospitality group. If you are an experienced operator ready for a senior leadership challenge, this role presents a standout opportunity to make a significant impact.